Wig com is committed to providing our customers with the best possible shopping experience, including a hassle-free return policy. We understand that sometimes things don't work out, and we want to make it as easy as possible for you to return your items.
Our Return Policy
You can return any item within 30 days of purchase for a full refund or exchange. Items must be in their original condition, with all tags attached. Please note that shipping costs are non-refundable.
How to Return an Item
To return an item, simply follow these steps:
Return Shipping Costs
Return shipping costs are non-refundable. However, we offer free return shipping on orders over $75.
Return Processing Time
We will process your return within 5-7 business days of receipt. You will be notified via email once your return has been processed.
Exceptions to the Return Policy
The following items are not eligible for return:
Contact Us
If you have any questions about our return policy, please contact our customer service team at [email protected] or 1-800-555-1212.
Peace of Mind
Knowing that you can easily return your wig if it's not right for you gives you peace of mind when shopping online.
Hassle-Free
Our simple return process makes it easy to return your item, whether you're exchanging it for a different size or style or getting a refund.
Satisfaction Guarantee
We want you to be completely satisfied with your wig. Our return policy ensures that you can get the perfect wig for your needs.
Step 1: Contact Customer Service
Contact our customer service team to obtain a Return Authorization Number (RAN). You can do this by phone at 1-800-555-1212 or by email at [email protected]
Step 2: Pack Your Item
Pack the item securely in its original packaging, including all tags and packing materials. Be sure to include a copy of your receipt or order confirmation email.
Step 3: Attach the Shipping Label
Attach the pre-paid shipping label to the package. You can find the shipping label in your order confirmation email.
Step 4: Drop Off Your Package
Drop off the package at your nearest UPS or USPS location.
Return Tracking
You will receive a tracking number via email once your return has been processed. You can track the status of your return online at [Insert Tracking Link].
Not Contacting Customer Service
Always contact our customer service team before returning an item. They will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
Not Packing Your Item Properly
Be sure to pack your item securely in its original packaging, including all tags and packing materials. Improper packing can damage your item and make it ineligible for a return.
Not Including a Copy of Your Receipt
Always include a copy of your receipt or order confirmation email with your return. This will help us process your return quickly and efficiently.
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